Refund & Cancellation Policy

Last Updated: [Insert Date]

At Europe Global Transfer, we strive to provide reliable and high-quality transportation services across Europe. This Refund & Cancellation Policy outlines the terms applicable to bookings, cancellations, and refunds.

1. Cancellation by Customer

More Than 48 Hours Before Service

Customers may cancel their booking more than 48 hours before the scheduled pickup time and receive a full refund, excluding any non-refundable processing fees.

24 to 48 Hours Before Service

Cancellations made between 24 and 48 hours before the scheduled service may be eligible for a partial refund of up to 50% of the booking amount.

Less Than 24 Hours Before Service

Cancellations made within 24 hours of the scheduled pickup time are generally non-refundable.

No-Show Policy

If the passenger does not arrive at the designated pickup location within the agreed waiting time and cannot be contacted, the booking will be considered a no-show and no refund will be issued.

2. Flight Delays and Travel Disruptions

For airport transfers, we monitor flight arrivals when flight details are provided.

If a flight is delayed, we will make reasonable efforts to accommodate the revised arrival time. Additional waiting charges may apply for significant delays depending on driver availability.

3. Cancellation by Europe Global Transfer

In the unlikely event that Europe Global Transfer is unable to provide the booked service due to operational issues, vehicle breakdowns, or other unforeseen circumstances, customers will be offered:

• A suitable alternative vehicle or service, or

• A full refund of the amount paid

4. Refund Processing

Approved refunds will be processed using the original payment method.

Refund processing times may vary depending on the payment provider and banking institution, typically taking between 5 and 14 business days.

5. Booking Modifications

Customers may request changes to:

• Pickup time

• Pickup location

• Drop-off location

• Vehicle category

• Travel date

Modification requests are subject to availability and may result in additional charges.

6. Non-Refundable Services

The following may be non-refundable:

• Last-minute bookings

• Special event transportation

• Customized sightseeing packages

• Multi-day transportation services already commenced

• Services specifically marked as non-refundable at the time of booking

7. Force Majeure

Europe Global Transfer shall not be liable for cancellations, delays, or service disruptions caused by circumstances beyond our control, including:

• Severe weather conditions

• Natural disasters

• Government restrictions

• Road closures

• Strikes

• Public emergencies

• Airport disruptions

Refund eligibility in such cases will be evaluated individually.

8. Contact for Cancellation Requests

For cancellations, modifications, or refund requests, please contact:

Europe Global Transfer

Website: https://europeglobaltransfer.com

Email: info@europeglobaltransfer.com

UK Phone: +44 7404 641048

India Phone: +91 99995 15160

We recommend contacting us as soon as possible if your travel plans change.